Ton-up Store take extreme care of all the information that we collect or receive from our customers. On top of that, we also want to allow customers access to their data and the possibility to be forgotten.
In order to use Ton-up Store's services, the customer must accept the methods of data collection and processing described in this Privacy Notice. This acceptance will be confirmed and registered when placing an order (contract), registering or using an account (consent), or during any other process that requires us to collect data
Simply put, Ton-up Store stores and retains three types of information: information received from the use of online services, information provided by users themselves, and analytically derived information.
We use the information to:
Registry owner and controller
The registry is owned and controlled by: Tmi Hoochie Koo Kuuselantie 5 37560 Lempäälä, Finland Business ID: FI25922829
If necessary, you can ask more about data processing and data protection from our customer service: email@example.com
What information does Ton-up Store collect and store?
Most often, the user of our website is the source of information. In some cases, we may obtain more information from our affiliates, such as a credit provider for billing services. You can see the information you own through the customer account and, if you wish, you will be able to anonymize your account.
Who can view or handle my data?
Only Ton-up Store employees, who are trained to use the information properly, may access our customer information and the software used to control them. It goes without saying that those of use who stand with the good guys (that’d be us) do not abuse the trust of their customers. All our systems require password authentication, and we keep an entry log on all internal customer data views.
In some cases, we need to transfer information to third parties, for reasons such as order shipping, data storage, analytics, and marketing. For these purposes, we only use trusted partners with whom we have covered comprehensive data protection and data processing agreements. These contracts have taken into account the requirements of current data legislation and the EU Data Protection Regulation. The Ton-up Store’s partners do not have permission to use or distribute information for their own purposes.
Data management liable: Tmi Hoochie Koo Kuuselantie 5 37560 Lempäälä, Finland Business ID: FI25922829
What is my data used for?
Personal information is used for/to:
Is my data safe?
All of our data is located in secure server environments within encrypted databases with limited access and firewalls. Data center security measures are quite high, and all hardware is protected against intrusion. In fact, the largest security risk regarding your customer information is your very own account password. Do not pass this to outsiders and try to use a strong password.
Ton-up Store adheres to good data protection practices when handling customer data, and access to data is monitored. Ton-up Store is committed to meet up with the requirements of the EU Data Protection Regulation (GDPR) that will be effective as of 25 May 2018.
How long will data be stored?
We will keep the information for the time needed for us to accomplish the uses mentioned in this document. We will discard personal information from inactive accounts no later than five years after the end of the activity. Some information may be stored for longer if required by law.
If the customer so wishes, his or her account may be anonymized, and all personal data will be removed by pseudonymization from the account and purchase history. Once anonymized, accounts cannot be identified or linked to their former owners and are impossible to recover. Customers can do this anonymization by themselves through their customer account.
Legislation or unpaid debts may in some cases oblige Ton-up Store to retain some of the customer information despite anonymization.
Do I have rights?
You most certainly do! It is our responsibility to ensure that you can:
Data storage and processing are based on your consent, and you naturally have the right to cancel your consent. This can be done by anonymizing your account: By deleting your account, you can withhold the information processing permission provided to Ton-up Store. You can do this yourself in your customer account page.
Requests for correction or other requests or questions related to your customer information can be sent to our customer service. If you notice any flaws in our handling or operations, you have the right to file a complaint to your local Data Protection Authority. Please let us know so that we can correct our mistakes.
How do I see what information I myself have given?
From the customer account page you will find the opportunity to download a personal listing of the information you have submitted. We are continually developing our services to give you more access and control of your data.
How can I change my information or be forgotten?
You can personally configure, correct, or delete information you provide on your customer account page. You will also be able to decide whether you want to receive different marketing messages. We strive to develop more features for our customer account page so that our customers may easily control their personal information. You can also delete your account by anonymizing your personal information from our databases.
Will my data end up with third parties?
Some necessary information will be passed on to third parties in order to allow functions such as payment transactions, shipping, and marketing messages. For example, in order to ensure the successful delivery of your order, your address and contact information will be passed on to those responsible for logistics and shipping. E-commerce events and transactions are transmitted to analytics, content, and marketing systems, where only we have the right to access it. During your payment transaction, your payment information is sent through a trusted payment agent.
Each party will only receive the necessary information that is required for the given task or function. Any unnecessary use or distribution of data by these service providers is strictly prohibited. All data transfers are conducted through secure connections.
Cookies and other tracking methods
Ton-up Store's web pages utilize cookies and similar browsing features, such as a browser cache. These are small files on your computer created by Ton-up Store's website which allow us to collect analytics from e-commerce users, and to offer a better-functioning website. For example, cookies are used for shopping cart functions, user authentication, and signing up for your user account. By default, your browser cookies will remain for one month unless you delete them separately. Deleting cookies can be done in your browser settings. However, remember that your browser will load new cookies when you revisit our site. It is mandatory to accept cookies and their use on our site as many of its functions depend on them.
Cookies are also used to personalize our content and marketing. Our site also has other tracking technologies, such as tracking pixels. Our website traffic is tracked by Nosto, Google, and Facebook. Through these we can, for example, analyze and develop our online store, personalize website content, and target marketing.
Ton-up Store's right to make changes to this Privacy Statement
We strive to continuously develop our services and provide a better customer experience for our users. As a result, new services and functions may appear, or old ones may change. We will update this report if needed. Legislative changes may also require us to modify or refine parts of this report.
Significant changes will be reported to our customers separately.
You may contact our customer service at firstname.lastname@example.org
In English, scroll down.
Lähetyksen toimitustavaksi on valittavissa Postin, Matkahuollon tai DB Schenkerin palveluita. Kirjelähetyksistä et saa seurantakoodia, pakettilähetyksistä sen saat.
Sinun valittavanasi on maksuille myös Klarna ja PayPal. Näistä löydät lisätietoa alla olevan linkin takaa.
Miten teen palautuksen?
Pakkaa palautettavat tuotteet kuljetuksenkestävään pakettiin. Liitä mukaan lappu, jossa näkyy tilausnumerosi, nimesi ja osoitteesi sekä palautuksen syy. Kerro myös mitä haluaisit palautetun tuotteen tilalle. Vaihtoehtoisesti vaihdamme tuotteen esimerkiksi sopivan kokoiseen tai palautamme rahat. Tätä varten tarvitsemme joissain tapauksissa myös tilinumerosi. Palauttaminen on maksutonta vaihdettaessa tuote toiseen, sen ollessa vääränlainen tai virheellinen. Muissa tapauksissa palautuksesta veloitetaan 7€ toimituskulu. Jos olet tilannut useita tuotteita ja sen myötä oikeutettu esim. ilmaiseen toimitukseen (yli 100€), toimituskulun osuutta ei palauteta mikäli tilauksen uusi loppusumma jää tuon rajan alle. Ymmärtänet asian miksi näin.
Palauttaminen Postin pakettiautomaatin kautta
Jos tilauksesi toimitettiin Postin pakettiautomaatin kautta, voit palauttaa lähetyksen samalla
lokerokoodilla jolla noudit lähetyksen. Kirjoita lähetyksen päälle omat yhteystietosi (nimi ja puhelin).
Palautusosoitetta ei tarvitse kirjoittaa. Vie lähetys Postin pakettiautomaattiin ja noudata automaatin
ohjeita. Jos sinulla ei ole lokerokoodia jota käytit lähetystä noutaessa, voit palauttaa lähetyksen Postin kautta.
Palauttaminen Postin kautta
Voit palauttaa lähetyksen Postin palvelupisteen kautta riippumatta tavasta jolla vastaanotit lähetyksen.
Kirjoita lähetyksen päälle seuraavan mallin mukaisesti:
Vie lähetys Postiin ja kerro, että kyseessä on Ton-up Storen asiakaspalautus ja kerro asiakaspalautustunnus 655570.
Placing an order
Domestic shipping: Parcels 6,90 € and letters 4,90 €.
Orders can be paid in advance with Checkout online payment (using Finnish bank systems or major credit cards) and PayPal. Advance payment costs nothing.
Prices are affected by whether or not you order inside the European Union. In Finland, like most other countries in EU, we have Value Added tax which is nominally 24 %.
Domestic orders can be returned and refunded in full within 14 days of receiving the goods. International returns are not accepted, unless the freight is paid by the customer (back and forth).
Once you make an order and give us your e-mail address, you get a couple of automatic e-mail messages. The first one, order confirmation, is sent immediately. For orders that require payment quotation you get a separate e-mail including payment information. Once the package is sent the system sends you an e-mail about this. Included is a tracking code if applicable to the shipping method.
We try to keep the web pages 100% up to date about item availability. As nothing is perfect, sometimes it fails, ie. you might order something that really isn’t available. If this happens, we will try to contact you. If you haven’t supplied phone or e-mail information and we don’t have something you ordered, we’ll either send your order without the item or not at all. So please include a working e-mail address and do check it after making an order! Once again: we do not use your personal info for any marketing purposes.
Contact us by e-mail. When sending us e-mail clearly indicate what the message is about. If it’s about an order, provide all the details, like the order number and the name of the person who originally placed the order. When answering to our e-mails, please quote all the previous messages. We receive a lot of e-mails, so when we get a message from email@example.com that says “Okay” it’s very hard to find out what’s it all about.
Check your e-mail system that you have sufficient space for new messages. We are fast and reliable, technology isn’t. If you don’t hear from us in a few days, our response has been lost in a spam filter or some other technical problem has occurred.
Our contact information: firstname.lastname@example.org