PAYMENT OPTIONS
We accept payment via Paytrail™, PayPal and Klarna payment handling service (incl. Visa, MasterCard & American Express Credit Cards). We offer also various mobile payment options, including MobilePay (where available).
Payment Service Provider Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. Paytrail Plc Innova 2, Lutakonaukio 740100 Jyväskylä. Phone: +358 207 181 830. Business ID 2122839-7
Klarna is available for customers in Finland, Germany and Austria (Countries using Euro currency).
Prices and taxes
Prices are affected by whether or not you order inside the European Union (outside the EU you don't pay VAT). In Finland we have VAT (Value Added Tax) and it is nominally 24%.
In English, scroll down.
Lähetyksen toimitustavaksi on valittavissa Postin, Matkahuollon tai DB Schenkerin palveluita. Kirjelähetyksistä et saa seurantakoodia, pakettilähetyksistä sen saat.
Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/kulut...
Sinun valittavanasi on maksuille myös Postiennakko, tilisiirto ja Klarna. Näistä löydät lisätietoa alla olevan linkin takaa.
Ohje palautuksen tai vaihdon tekemiseen löytyy toimitustavat ja -kulut sivun alareunasta.
Evästeet
Sivustolla käytetään evästeitä (cookies). Eväste on pieni, käyttäjän tietokoneelle lähetettävä ja siellä säilytettävä tekstitiedosto. Evästeet eivät vahingoita käyttäjien tietokoneita tai tiedostoja. Verkkokaupan sivustolla käytetään istuntokohtaisia evästeitä sekä kolmannen osapuolen asettamia kävijäseurantaan tarkoitettuja evästeitä. Istuntokohtaiset evästeet säilyvät muistissa selaimen aukiolon ajan, mutta tuhoutuvat, kun selain suljetaan. Ainoastaan uusien kävijöiden ja palaajien tunnistamiseen käytettävät seurantaevästeet säilyvät.
IN ENGLISH:
Placing an order
Shipping
Domestic shipping: Parcels 6,90 € and letters 4,90 €.
Check international shipping rates from here
Payments
Orders can be paid in advance with Checkout online payment (using Finnish bank systems or major credit cards) and PayPal. Advance payment costs nothing. ApplePay is available when using Safari browser and if ApplePay features are activated to your Apple ID.
Our main credit/debit/ApplePay partner is Paytrail. Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
Prices are affected by whether or not you order inside the European Union. In Finland, like most other countries in EU, we have Value Added tax which is nominally 24 %.
Domestic orders can be returned and refunded in full within 14 days of receiving the goods. International returns are not accepted, unless the freight is paid by the customer (back and forth).
E-mail
Once you make an order and give us your e-mail address, you get a couple of automatic e-mail messages. The first one, order confirmation, is sent immediately. For orders that require payment quotation you get a separate e-mail including payment information. Once the package is sent the system sends you an e-mail about this. Included is a tracking code if applicable to the shipping method.
We try to keep the web pages 100% up to date about item availability. As nothing is perfect, sometimes it fails, ie. you might order something that really isn’t available. If this happens, we will try to contact you. If you haven’t supplied phone or e-mail information and we don’t have something you ordered, we’ll either send your order without the item or not at all. So please include a working e-mail address and do check it after making an order! Once again: we do not use your personal info for any marketing purposes.
Contact us by e-mail or WhatsApp. When sending us e-mail clearly indicate what the message is about. If it’s about an order, provide all the details, like the order number and the name of the person who originally placed the order. When answering to our e-mails, please quote all the previous messages. We receive a lot of e-mails, so when we get a message from john@gmail.com that says “Okay” it’s very hard to find out what’s it all about.
Check your e-mail system that you have sufficient space for new messages. We are fast and reliable, technology isn’t. If you don’t hear from us in a few days, our response has been lost in a spam filter or some other technical problem has occurred.
Our contact information: info@tonupstore.com / +358 45 353 1706